be8999 Terms and Conditions — Your Rights and Responsibilities

A Parties to the Agreement

These terms and conditions ("Terms") shall be considered a legal agreement between the be8999 platform ("Platform", "we", "be8999") and the user ("you", "member", "player"). be8999 is an online gaming and sports betting platform serving the Bangladeshi market.

These terms have been prepared in English with consideration for Bangladesh's legal framework and the convenience of users. All services, games, promotions, payment transactions, and customer support of be8999 are governed by these terms.

Registration Eligibility Requirements

The following conditions must be met to open an account and use services on be8999:

• You must be at least 21 (twenty-one) years of age at the time of registration.
• You must be a real person, and creating an account using any automated software or bot is not allowed.
• All information you provide must be truthful, accurate, and complete.
• If you have previously had an account closed on be8999, you may not register again.
• be8999 reserves the right to verify your eligibility at any time.

Geographic Restrictions

be8999's services are primarily intended for users in Bangladesh. Users from certain countries or regions may not be able to use our services if prohibited under their local laws. It is entirely your responsibility to comply with your own local laws.

One Account Policy

Only one account is permitted per person. Creating multiple accounts using the same person, the same household, the same IP address, or the same payment method is strictly prohibited. Violation of this policy will result in all associated accounts being closed and funds may be forfeited.

Login Credential Security

It is your responsibility to maintain the security of your account. The following must be strictly observed:

• Never share your username and password with any third party.
• Use a strong and unique password and change it regularly.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Always use a secure internet connection.
• You are fully responsible for all activities carried out through your account.

Obligation to Keep Information Updated

The information provided in your account — such as your name, contact number, and payment details — must always be kept accurate and up to date. If any information changes, update it immediately through our 24/7 live chat support. be8999 accepts no responsibility for any issues arising from incorrect or outdated information.

Deposit Terms

The following conditions apply when depositing funds into be8999:

• Minimum deposit amount: ৳100 (one hundred taka) per method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposited funds must be sent only from an account owned by you.
• Depositing funds using a third party's account is prohibited.
• Provide the correct transaction ID and number at the time of deposit; providing incorrect information may delay the transaction.

Withdrawal Terms

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳500 (five hundred taka).
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal processing is generally completed within 1 (one) hour.
• Wagering requirements must be fulfilled before withdrawing bonus funds.
• be8999 reserves the right to temporarily hold any suspicious withdrawal request for review.

General Transaction Policy

All transactions are conducted in Bangladeshi Taka (BDT). be8999 generally does not charge any fees on deposits and withdrawals; however, the third-party payment provider's own fee policy may apply. In the case of suspicious or unauthorized transactions, be8999 reserves the right to notify the relevant legal authorities.

Welcome Bonus

be8999's welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳10,000. The following conditions apply to receive this bonus:

• Example of how the bonus works: A deposit of ৳1,000 will earn a bonus of ৳2,000, giving a total balance of ৳3,000. A deposit of ৳12,000 will earn a maximum bonus of ৳10,000, giving a total balance of ৳22,000.
• To withdraw bonus funds, a wagering requirement of 25 times (25x) the bonus amount must be fulfilled.
• Each member is eligible to receive the welcome bonus only once.
• The bonus applies to the first deposit only.

General Bonus Rules

The following general policies apply to all promotions and bonuses:

• Each promotion has its own validity period, wagering requirements, and restrictions. Please read the details of each offer.
• Bonus funds cannot be withdrawn directly — they are only available for use in games.
• If abuse of the bonus policy is suspected, be8999 reserves the right to cancel the bonus and review the account.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being cancelled.
• be8999 reserves the right to modify, suspend, or cancel any promotion at any time.

VIP Loyalty Program

be8999's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

VIP tier advancement is determined based on gaming activity and contribution. be8999 reserves the right to modify the VIP policy.

Game Operation Policy

All games offered on be8999 are operated by third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) and are governed by their own rules. It is your responsibility to read the specific rules of each game before participating.

Disconnection and Technical Issues

be8999 is not responsible for any losses resulting from internet disconnection or technical issues during a game. Game results shall be considered final as per the records stored on the server. Please contact our 24/7 live chat support for any technical issues.

Software Errors

be8999 reserves the right to cancel at any time any winnings or bonuses awarded due to a software error or malfunction. No claims arising from clearly incorrect or erroneous results will be accepted.

Strictly Prohibited Activities

The following activities are strictly prohibited on the be8999 platform:

• Money laundering, terrorist financing, or conducting any other illegal financial activity.
• Playing games or collecting funds using bots, scripts, or any other automated software.
• Creating multiple accounts to take advantage of bonuses or promotions.
• Attempting to gain unauthorized access to another user's account.
• Attempting to damage the platform's systems or security measures.
• Colluding with other players or placing coordinated bets.
• Attempting to transfer funds from your account to another account.
• Using any content or data from the platform for commercial purposes without be8999's permission.

Identity Verification Requirements

be8999 reserves the right to verify a user's identity (Know Your Customer — KYC) at any time. KYC verification may be mandatory, particularly for large withdrawal amounts, suspicious transactions, or to comply with regulatory requirements.

The following documents may be required for verification:

• Government-issued photo ID (National ID card, passport, or driving licence).
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawals may be temporarily suspended until the verification process is complete.

Data Collection & Use

be8999 collects, stores, and processes your personal information solely for the purposes of providing services, managing your account, ensuring security, and fulfilling legal obligations. Your information is never sold to third parties.

be8999 uses SSL encryption technology to keep your information secure. Our full privacy policy can be found on the Privacy Policy page.

Cookies & Tracking

be8999 uses cookies to improve website services, personalise the user experience, and ensure security. By using the website, you consent to the use of cookies.

Responsible Gaming Tools

be8999 provides the following features to help users game responsibly:

• Option to set deposit limits.
• Option to take a voluntary break (Self-exclusion).
• Option to temporarily suspend your account.
• Advice and support via 24/7 live chat.

For more information on responsible gaming, please visit our Responsible Gaming page.

Intellectual Property Protection

All content available on the be8999 platform — including logos, designs, text, graphics, software, databases, and other materials — is protected by the intellectual property rights of be8999 or its licensors. Copying, distributing, displaying, or using any part of these materials for commercial purposes without prior written permission from be8999 is strictly prohibited.

Account Closure by be8999

be8999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Engaging in prohibited activities.
• Providing false information.
• Failure to cooperate with KYC verification.

Account Closure by the User

You may request account closure at any time by contacting our 24/7 live chat support. It is advised to withdraw all withdrawable funds before closing your account. In the case of a self-exclusion request, the account cannot be reactivated before the designated period has ended.

Disclaimer of Liability

be8999 will not be held liable for any losses arising in the following circumstances:

• Losses caused by technical issues, server outages, or loss of internet connectivity.
• Delays or failures in transactions due to issues with third-party payment providers.
• Unauthorised access to your account login credentials.
• Losses caused by your own or a third party's illegal activities.
• Any circumstances beyond be8999's control (force majeure).

Complaint Submission Process

If you have any complaints about be8999's services, please first contact our 24/7 live chat support or send an email to [email protected]. Our support team will review your complaint with the utmost care.

When submitting a complaint, please provide your account details, the relevant transaction ID, and a detailed description of the issue — this will help us resolve it more quickly.

Final Resolution

be8999 always strives to resolve disputes fairly. In all disputes, be8999's system logs and records will be considered as conclusive evidence. Legal action may be taken where be8999's decision is challenged.

Changes & Updates

be8999 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page. For significant changes, we generally endeavour to provide notice through appropriate channels.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. We therefore recommend visiting this page regularly.

Severability of Terms

If any provision of these terms and conditions is found to be invalid or unenforceable for any reason, that provision will be disregarded and all remaining provisions will remain fully in effect. Any delay by be8999 in exercising its rights under any provision of these terms shall not be considered a waiver.